1 Eligibility and Acceptance

1.1 Who may use the Service

The Assisted Living app is a business-to-business (B2B) platform intended exclusively for:

• Licensed assisted living facilities, old age homes, and care homes
• Authorised staff and administrators of such facilities
• Family members or legal guardians of residents enrolled in a participating facility

You must be at least 18 years of age to create an account or use the Service. By using the Service, you represent and warrant that you meet this requirement.

1.2 Acceptance

By creating an account or using the Service, you accept these Terms in full. If you are using the Service on behalf of an organisation or facility, you represent that you have the authority to bind that organisation to these Terms.

1.3 Revisions

If you do not agree to these Terms or any future revision, you must discontinue use of the Service immediately.

2 Description of Service

The Assisted Living platform is a digital care management tool designed for assisted living facilities. The Service includes, but is not limited to:

• Resident profile management and care documentation
• Vital signs, hygiene, and incident logging
• Prescription and medication schedule management
• Pharmacy order processing
• Health assessments (chronic illness, mental health, ADL support)
• Caregiver handover and shift management
• Guardian portal for family access to resident information
• Operational tools (grocery orders, maintenance tasks, meal management)
• Push notification alerts and care reminders
• QR code-based room check-ins and nurse rounds
• Voice-to-text caregiver logs
• Wearable device integration

We reserve the right to add, modify, or discontinue any feature of the Service at any time. We will endeavour to provide reasonable notice of significant changes.

3 User Roles and Accounts

3.1 The app as a digital layer of a physical contract

The Assisted Living platform is the digital operational interface to a formal service relationship. Access to the app is granted in one of two ways:

• For Staff/Employees: Account access is provisioned by the Facility Administrator as part of the employment or engagement with the facility. The app is a work tool, not a personal consumer product.
• For Guardians: App access is activated when a Guardian enters into a formal, signed physical service contract with the facility and the associated fees are paid. The digital account mirrors the terms of that physical agreement. The app does not constitute the contract itself; the physical signed document is the binding legal instrument.

3.2 Account security

All users are responsible for:

• Maintaining the confidentiality of their login credentials
• All activities that occur under their account
• Logging out of the app on shared or facility-owned devices after each session
• Reporting any suspected unauthorised access to sales@gnextsolutions.in or the Facility Administrator immediately

We are not liable for loss arising from unauthorised account use due to failure to keep credentials secure.

3.3 Staff and employee accounts

Staff accounts are created, configured, and deactivated exclusively by the Facility Administrator. Staff members acknowledge and agree that:

• Their access level, feature permissions, and data visibility are entirely determined by the Facility Administrator.
• Care records, logs, and entries created by staff are institutional records belonging to the facility, not personal data owned by the employee.
• They have no right to delete, alter, or export care records outside of the workflows provided by the app.
• Upon resignation, termination, or end of engagement, their account will be deactivated by the Facility Administrator. All historical care records they created remain in the system for continuity of care and compliance.
• Use of the app during working hours constitutes professional use on behalf of the facility.

3.4 Guardian accounts

Guardian accounts are self-registered via the Guardian Portal. By creating a guardian account and linking a resident, you:

• Represent that you are the legal guardian, next of kin, power of attorney holder, or otherwise authorised representative of the enrolled resident.
• Acknowledge that your digital access is a convenience layer connected to the physical service contract you have signed with the facility. The physical contract governs the care relationship; this app presents information related to it.
• Accept that data entered during resident enrolment — including personal, medical, and identity information — becomes part of the formal admission record and is subject to the data retention terms of the service contract and applicable healthcare law.

3.5 Co-guardians

Guardians may invite co-guardians to view a resident’s profile. By accepting a co-guardian invitation, you agree to these Terms and acknowledge responsibility for appropriate use of the resident’s information. Co-guardians have a read-only or limited-write role as configured by the primary guardian or facility.

4 Acceptable Use

4.1 Permitted use

You may use the Service only for lawful purposes related to care management, facility operations, and resident welfare, in accordance with these Terms.

4.2 Prohibited conduct

You must not:

• Use the Service to store or share information that is false, fraudulent, or misleading
• Enter inaccurate health or personal data about residents
• Access, view, or modify records of residents for whom you have no authorised role
• Share your login credentials with any other person
• Attempt to reverse-engineer, decompile, or extract the source code of the app
• Use automated bots, scrapers, or scripts to access the Service
• Attempt to circumvent security measures, access controls, or authentication systems
• Upload malicious code, viruses, or any harmful content
• Use the Service in any way that could damage, overload, or impair our servers or infrastructure
• Use the Service for any commercial purpose other than the care management of enrolled residents within your facility
• Harass, intimidate, or harm any other user of the Service
• Violate any applicable local, national, or international law

5 Healthcare Disclaimer

The Assisted Living app is a care coordination and documentation tool. It is designed to assist trained healthcare professionals and care staff in recording, organising, and communicating care-related information. It is not a medical device, clinical decision support system, or substitute for professional medical judgement.

• Information recorded in the app does not constitute medical diagnosis, treatment, or clinical advice.
• All clinical decisions must be made by qualified, licensed healthcare professionals based on direct assessment of the resident.
• Medication and prescription data within the app is for documentation and scheduling purposes only. Administering medication remains the sole responsibility of qualified care staff following the prescribing clinician’s instructions.
• Mental health information recorded in the app is for care planning documentation only and should not be used for clinical diagnosis.
• In a medical emergency, contact emergency services immediately. Do not rely on this app for emergency response coordination.

GNEXT Solutions makes no representations or warranties regarding the clinical accuracy, completeness, or appropriateness of any care records entered by users. Facility management and healthcare staff bear full responsibility for the clinical care of residents.

6 Data Accuracy and Responsibility

You are solely responsible for the accuracy, completeness, and appropriateness of all information you enter into the Service, including:

• Resident personal and identity information
• Health and medical records
• Incident reports
• Medication and prescription entries

GNEXT Solutions provides the platform for data entry and retrieval but does not verify, validate, or take responsibility for the accuracy of user-submitted content.

You agree to promptly correct any inaccurate information you discover and to notify relevant parties where inaccurate health records may have influenced care decisions.

7 Guardian, Resident Data, and the Physical Service Contract

7.1 The digital account reflects a physical contract

Guardian access to the Assisted Living app is granted upon payment and execution of a signed physical service contract between the Guardian and the facility. The app provides a digital window into the care records and operational status arising from that contract. The physical signed agreement is the primary binding legal instrument; these Terms govern the use of the digital platform that supports it.

The contract is created at the point of admission and fee payment. Information submitted through the app — including the resident’s personal details, medical history, identity documents, and health assessments — forms part of the formal admission record associated with that physical contract and cannot be retracted unilaterally once the service is underway.

7.2 Consent for resident data

By registering as a guardian and entering resident information, you represent and warrant that:

• You have the legal authority to provide the resident’s personal and health information to the Service (as legal guardian, power of attorney holder, or next of kin).
• You have obtained the resident’s consent, or have legal authority to act on their behalf, for the collection and processing of their sensitive personal and health data.
• The government-issued identity document numbers (PAN Card, Aadhar Card, Passport, Voter ID) you submit are accurate, belong to the stated individual, and you are authorised to submit them.

7.3 Health assessments and declarations

Health assessments completed through the app — including Chronic Illness, Mental Health Declaration, ADL Support, and Dedicated Care — are part of the formal admission and care planning process. By submitting any such assessment, you confirm that:

• All information provided is accurate and truthful to the best of your knowledge.
• If information is found to be materially false or withheld, the facility reserves the right to reassess admission terms, adjust care plans, or take appropriate action under the service contract.
• You shall be fully liable for any consequences arising from information that is found to be falsified.

7.4 Wearable device pairing and continuous health monitoring

The facility may pair a resident’s wearable device (Apple Watch, Samsung Galaxy Watch, Fitbit, Garmin, or similar) to the app for the purpose of automatically tracking health vitals as part of ongoing care monitoring. By consenting to wearable pairing — either directly or as part of the service agreement — the Guardian acknowledges and agrees that:

• The app will read health data (heart rate, blood oxygen, blood pressure, body temperature, respiratory rate, and step count) from the device through the phone’s health platform (Apple HealthKit on iOS, Google Health Connect on Android).
• This data sync occurs automatically in the background approximately every 15 minutes while the device is paired and the phone is in use.
• Synced vitals are stored on our servers as part of the resident’s care record, subject to the same data retention terms as manually entered vitals.
• The app reads data only — it does not write any data to HealthKit, Health Connect, or the wearable device itself.
• The accuracy of wearable data depends on the device manufacturer’s hardware and the companion health platform. Wearable readings are supplementary to clinical care and are not a replacement for formal medical monitoring by qualified healthcare professionals.
• Wearable pairing can be removed by an authorised staff member at any time. Removal stops future syncing but does not delete previously synced records from the care file.

7.5 Primacy of the physical service agreement

Your use of the Guardian Portal is subject to the signed service contract you have entered into with the facility. In the event of any conflict between these app Terms and the facility’s physical service agreement or admission terms, the physical service agreement prevails with respect to care obligations, financial commitments, and data responsibilities. These app Terms govern only the use of the digital platform.

8 Intellectual Property

8.1 Our intellectual property

The Assisted Living application, including its design, code, features, logos, trademarks, and all content created by GNEXT Solutions, is the exclusive intellectual property of GNEXT Solutions and is protected by applicable copyright, trademark, and other intellectual property laws in India and internationally.

You are granted a limited, non-exclusive, non-transferable, revocable licence to use the app solely for the purposes described in these Terms. This licence does not constitute a transfer of ownership.

8.2 Your content

You retain ownership of all data you enter into the Service (resident records, care notes, etc.). By entering data, you grant GNEXT Solutions a limited licence to store, process, and display that data solely for the purpose of providing the Service to you.

8.3 Restrictions

You may not copy, reproduce, modify, distribute, sell, create derivative works of, or reverse-engineer any part of the Service without prior written permission from GNEXT Solutions.

9 Third-Party Services and Platform Integrations

The Service integrates with the following third-party services and platform APIs:

• Firebase (Google LLC): Push notification delivery via Firebase Cloud Messaging. Device tokens are registered with Firebase infrastructure. Subject to Google’s Privacy Policy.
• Apple HealthKit (Apple Inc.): On iOS devices, the app requests read-only access to Apple HealthKit to retrieve wearable health vitals (heart rate, SpO₂, blood pressure, temperature, respiratory rate, steps) from a resident’s paired wearable. The app does not write data to HealthKit. Use of HealthKit is subject to Apple’s Privacy Policy and HealthKit framework terms.
• Google Health Connect (Google LLC): On Android devices, the app requests read-only access to Google Health Connect to retrieve equivalent wearable health vitals. The app does not write data to Health Connect. Use is subject to Google’s Privacy Policy and Health Connect terms.
• Device Biometric OS (Apple / Google): Biometric authentication (Face ID, Touch ID, Fingerprint) is handled natively by the device OS. Subject to Apple/Google device and OS terms.

We are not responsible for the practices, availability, accuracy, or content of third-party services. Use of those services is subject to their respective terms and privacy policies.

10 Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
• WARRANTIES THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE
• WARRANTIES REGARDING THE ACCURACY OR COMPLETENESS OF ANY INFORMATION IN THE SERVICE
• WARRANTIES THAT DEFECTS WILL BE CORRECTED

We do not warrant that the Service will meet all your requirements or that it will integrate seamlessly with all devices, operating systems, or third-party software you use.

11 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, GNEXT SOLUTIONS SHALL NOT BE LIABLE FOR:

• Any indirect, incidental, special, consequential, or punitive damages
• Loss of data, loss of revenue, or loss of profit arising from use of the Service
• Damages arising from reliance on information entered by users into the Service
• Any harm resulting from clinical decisions made based on data recorded in the app
• Damages arising from temporary unavailability of the Service
• Any damage caused by unauthorised access to your account

In no event shall GNEXT Solutions’ total cumulative liability to you exceed the amount paid by you (or your facility) for the Service in the twelve (12) months preceding the claim.

Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by applicable law.

12 Indemnification

You agree to indemnify, defend, and hold harmless GNEXT Solutions and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising from or in any way connected with:

• Your use or misuse of the Service
• Your violation of these Terms
• Your violation of any rights of another person or entity
• Inaccurate or unauthorised health or personal data you submit
• Any clinical decision made based on records you have entered
• Your violation of any applicable law or regulation

13 Account Access and Termination

13.1 Staff and Employee Accounts — managed by the Facility

Staff accounts are created and closed by the Facility Administrator, not by the individual staff member. There is no self-service account deletion for staff users because:

• The account is a professional access credential tied to the staff member’s role at the facility.
• All care entries made by the staff member are institutional records and remain in the system regardless of whether the account is active.

Facility Administrators may request staff account deactivation by contacting sales@gnextsolutions.in. Deactivated accounts retain historical entries for the statutory retention period but cannot log in.

13.2 Guardian Accounts — tied to the physical service contract

A Guardian’s digital account exists as long as the associated service contract with the facility is active. Guardians cannot self-delete their account while a service contract is in force, because the account is the digital interface to that legally binding agreement. Specifically:

• During an active contract: Guardian access and resident data remain live. Closing the digital account while the contract is active does not terminate care services or the legal obligations of either party under the physical contract.
• Upon contract termination (discharge, exit, or death of resident): The facility administrator closes the resident’s file. Guardian app access may be revoked. Resident data is retained for the statutory healthcare documentation period before secure deletion.
• Early exit or contract dispute: Account access changes are governed by the terms of the signed physical service agreement between the Guardian and the facility, not solely by these app Terms.

13.3 Termination by GNEXT Solutions

GNEXT Solutions may suspend or revoke access to the Service platform (e.g., if the facility’s subscription lapses, or in cases of serious misuse). In such cases:

• We will provide the Facility Administrator with reasonable notice.
• We will cooperate to ensure care records can be exported before access is closed.
• Individual user accounts within that facility are affected by the facility-level decision.

For individual account violations of these Terms, we may suspend access with or without notice for:

• Material breach of these Terms
• Fraudulent, harmful, or illegal use of the Service
• Requests by law enforcement or regulatory authorities

13.4 Effect of termination

Upon termination of access, your right to log in and use the Service ceases immediately. The provisions of these Terms that by their nature should survive — including intellectual property, healthcare disclaimer, limitation of liability, indemnification, and governing law — shall continue to apply.

Data retention following account closure is governed by our Privacy Policy and applicable healthcare documentation laws.

14 Governing Law and Disputes

14.1 Governing law

These Terms and any disputes arising from your use of the Service shall be governed by and construed in accordance with the laws of India, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023, and the Consumer Protection Act, 2019, without regard to conflict of law principles.

14.2 Dispute resolution

In the event of any dispute, controversy, or claim arising out of or relating to these Terms or the Service, the parties agree to first attempt to resolve the matter amicably through good-faith negotiation by contacting us at sales@gnextsolutions.in.

If the dispute cannot be resolved through negotiation within 30 days, it shall be referred to and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (India). The arbitration shall be conducted in English, and the seat of arbitration shall be in India.

14.3 Jurisdiction

Subject to the arbitration clause above, the courts in India shall have exclusive jurisdiction over any matters arising under these Terms that are not subject to arbitration.

15 Changes to These Terms

We may revise these Terms from time to time. When we make material changes, we will:

• Update the “Last updated” date at the top of this document
• Send an in-app notification or push alert to active users
• Where required, obtain fresh consent for material changes affecting data processing

Your continued use of the Service after the effective date of any revised Terms constitutes your acceptance of the changes. If you do not agree to the revised Terms, you must stop using the Service and may request account deletion.

16 Contact Us

For questions, concerns, or feedback regarding these Terms, please contact us: